Our Values

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Our Policies

  • Company Policy
  • Quality Policy
  • Environmental Policy
  • Occupational Health & Safety Policy
  • Responsible Jewellery Council Policy
  • Social Responsibility Policy

We, at ISGOLD Gold Refinery Istanbul, aim at combining our past knowledge and experience with present knowledge and technology with the great contribution of our expert staff and engineer team.

To achieve our company policy as perfectly fit for international standards, We shall:

  • Refine the precious metals properly and effectively
  • Produce high quality gold bars, silver, platinum and palladium
  • Manufacture gold bullion bars taking the quality and time seriously into account
  • Adopt Quality Policy and Environmental Policy as a main principle and make a move for all operations with an eye to these policies
  • Assure in every sense taking customer satisfaction and relations as a prime concern

 Within the scope of policies and strategies of our company, we strongly believe that in order to reach the main targets which will provide the best sustainable performance for our company, all the activities and operations related to main targets should be well understood and systematically conducted and all the thoughts belong to partners should be incorporated trustworthily into our system.

We, at ISGOLD Gold Refinery Istanbul, are committed to achieve ever-increasing levels of customer satisfaction through pioneer and continual improvements in the quality of our products & services.

To enhance customer satisfaction by applying our Quality Policy, We shall:

  • Improve continuously the quality of our products and the process during the production of our products to gain customer satisfaction and trust
  • Upgrade required methods or applications to minimise the possibility of any fault that may occur during the process of manufacturing our products
  • Encourage graciously our employees to make them ready to take all responsibilities and enjoy their works, to consider improving operations with regard to their responsibilities and to take initiative for making decision with loyalty to company
  • Implement perfectly required training and development procedure for our employees
  • Commit continual improvement of our service quality and become a leading company of gold business industry
  • Work properly with corresponding law and pay attention to rules of morality and human rights with care during our business operations, enhance awareness and minimise the possibility of environmental pollution due to our operations
  • Make no compromises from necessity of our system in order to improve efficiency and activity of our quality system continuously

Quality improvement is everlasting journey” is one of the prime principles of our company and reflects our Quality Policy that we strongly aim to adopt it in all departments of our company.

We, at ISGOLD Gold Refinery Istanbul, manufacturer of standard minted gold bars, gold refinery and authorised assayer are committed to preserve the environment, where we shall endeavour to adhere to this policy in all our business operations.

To be able to achieve our environmental policy, we shall:

  • Reduce the sludge content to minimum level, reuse and/or recycle metals within the sludge if possible; if not, then dispose of sludge by using the most convenient method
  • Conserve the natural resources, energy and raw materials to exploit efficiently
  • Take global warming into first consideration and encourage our employees using our energy as efficient as possible in every operation
  • Inform this policy to all employees and increase awareness of environmental responsibilities among employees
  • Reduce the use of packaging, therefore, waste and make them recyclable as far as possible
  • Enhance the preservation methods for our natural resources such as energy, water etc.
  • Strive to make use of energy and natural resources efficiently

We, at ISGOLD Gold Refinery Istanbul, are committed to the health, safety and welfare at work of our employees, complying with applicable health and safety legal requirements and continual improvement of our health and safety control arrangement and performance.

To achieve Occupational Health & Safety Policy, We shall;

  • Create or evolve such systems minimizing the risk or casualty in our facility or neighborhood
  • Plan and maintain a safe and healthy working environment and necessary information, instruction, training and supervision to protect safety and health at work
  • Enhance awareness, skill and competence of our employees while evolving steadily our health and safety systems
  • Fulfil and comply with our legal obligation, any relevant environmental and ISG legislation in force and any affiliated organisation
  • Take essential precautions to conserve the health of our employees and any people who may be affected from our operations and to control any possible incident, casualty or danger that may arise to our or any other person’s commodity or property in the very beginning of fault

Isgold Altin Rafinerisi A.S. carries out precious metals refining operations and gold bullion production in Turkey since 2011.

We have three sites located in Istanbul and employ 20 personnel.

Isgold Altin Rafinerisi A.S. is a Member of the Responsible Jewellery Council (RJC).

The RJC is a standards-setting organisation that has been established to advance responsible ethical, human rights, social and environmental practices throughout the diamond, gold and platinum group metals jewellery supply chain.

The RJC has developed a benchmark standard for the jewellery supply chain and credible mechanisms for verifying responsible business practices through third party auditing.

As an RJC Member, we commit to operating our business in accordance with the RJC Code of Practices. We commit to integrating ethical, human rights, social and environmental considerations into our day-to-day operations, business planning activities and decision making processes.

We commit to understanding, monitoring and managing Social Responsibility Policy to our responsible business activities.

Forced Labour
Not employing any forced or involuntary employer bound with contract.

Child Labour
Act according to the methods and principles of employing child and young employees and not to employing any employee under the age of 18. (more detail)

Preventing Abuse
Not applying any corporate punishment and to not allowing any oral, physical and psychological harassment or forcing.

Salaries and Payments
Paying the minimum salary determined according to the department or otherwise by the laws.

Preventing Discrimination
Isgold believes that the employment is limited with the abilities and is not related to the beliefs and characters of the people. Therefore, to not considering the race, gender, religion or disability of the people and to not making any discrimination while creating employment.

Work Health and Safety
Adopting a proactive approach based on risk analysis, ensure participation of all employees to work health and safety practices and adopting a work system keeping the general health of the employees at the first place.

Preventing environmental pollution and reduce the pollution at its resource based on the environmental dimension and effect evaluation.

Steakholder Relations
Evaluating the Social Compliance activities of the supplier companies, follow up the evaluation results with action plans and gradually improve the social compliance levels.

Research & Development

Research and development (R&D) activities are highly essential and always prior consideration of our company that are being carried on successfully having in close connection with the most precious professors in the country taking their invaluable guidance, advice and reliance, and well-equipped engineer team in the company.

The necessary development related activities of new manufacturing systems and brand new products are maintained in our R&D facility. In order to be able to become a leading company in the gold business and medium-long term competitiveness potential of our company predominantly depend on the idea of closely tracing and adopting the cutting-edge technology with regard to the gold industry, the capability of integrating to self manufacturing systems and creating own technology if required. Our company has adopted these principles stated above in the field of research and development and has aimed to raise well-informed and well-experienced employees in the company.